Primate Web FX
Privacy Policy

Information that identifies you as an individual, which may include:

• Name, email address, and phone number
• Billing and mailing addresses
• Payment details, processed securely through third-party processors

Information that does not directly identify you, including:

• IP address, browser type and version, device information
• Referring and exit pages, session duration
• Cookies and analytics tracking data

You may provide information directly by filling out forms on this website, requesting services or support, or communicating with us by email or phone.

We use the information we collect for the following purposes:

• To provide, deliver, and improve our web design and digital marketing services
• To process payments and manage client billing
• To communicate with you including responding to inquiries and support requests
• To send project updates, invoices, and service-related communications
• To analyze website usage and improve user experience
• To comply with applicable legal obligations

We do not send unsolicited promotional emails. Any marketing communications will include an unsubscribe option.

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors such as payment processors, hosting providers, and analytics tools who assist in operating our business. These parties are bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or to protect our legal rights and the rights of others.
• Business Transfers: If Primate Web FX is involved in a merger, acquisition, or asset sale, your information may be transferred to the new entity.

We use cookies and similar technologies to enhance your experience on this website. These may include:

• Essential Cookies: Necessary for the website to function correctly
• Analytical Cookies: Used to analyze website traffic and user behavior through tools such as Google Analytics
• Marketing Cookies: Used to deliver relevant advertising through platforms including Meta (Facebook) Pixel

You can manage or disable cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of this website.

Primate Web FX operates from Canada and serves clients across Canada, the United States, and the Caribbean. Your information may be transferred to and processed in countries other than your own. By using this website, you consent to such transfers in compliance with applicable data protection laws including PIPEDA in Canada.

We take reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Secure HTTPS encryption across this website
• Regular software updates, security audits, and malware monitoring
• Restricted access to personal data on a need-to-know basis
• Secure third-party payment processing with no storage of payment card data on our servers

No method of transmission over the internet is 100% secure. While we use best practices to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, contact us at hello@primatewebfx.com. We will respond within 30 days.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain active client relationships, and comply with applicable legal, accounting, or reporting obligations. When information is no longer needed, we delete or anonymize it securely.

This website may contain links to third-party websites for reference or convenience. Primate Web FX is not responsible for the privacy practices, content, or security of any third-party website. We encourage you to review the privacy policies of any external site you visit.

This website is not intended for children under the age of 18. Primate Web FX does not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child under 18, we will delete it promptly. If you believe we have collected such information, please contact us immediately.

Primate Web FX may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The latest version will always be available at this URL with a revised effective date. We encourage you to review this page periodically. Continued use of this website after any changes constitutes your acceptance of the updated policy.